Makemytrip.com
Efund scam - delay in process, careless customer service

vpadma
09-17-2010
28

I have booked air ticket from Hyderabad to Johannesburg through makemytrip.com on 07th Sep 2010.After transferring the money through SBI net banking, my booking was not successful due to system error. I received an mail from makemytrip.com that my money will be refunded within 48 hours as the transaction was unsuccessful. From then whenever I contact customer service they keep extending the request to 5 days to 7 days. I confirmed with the bank that money has been transferred to makemytrip account. It's large amount in the transaction and I am fearful if makemytrip will ever refund my money. I called them today again and they extended the wait time to another 7 days. They always keep the call on hold for long time and come back with the response that their account department is checking and they need 5 to 7 days more to verify. Sometime they even hung up line. Request you to help getting refund immediately as I was unable to book my flight as the money is blocked. Booking ref: IN1009B02628. Refund request number 100907-032301.

Below is the email for the proof.

Response (Deepali Bhardwaj) 07/09 07.37 PM

Dear Padmaja Vemuri,

Greetings from MakeMyTrip.

We apologise for the inconvenience caused to you in this regard. We would like to

inform you that due to a technical error, your booking made on our website has not

been processed but card has been charged for the same. We do agree that none of

our valued customers should face any kind of difficulty as it is not their fault.

We hope this matter will not prejudice your view of MakeMyTrip and we look forward

to assisting you with your future travel plans.

We assure you that we value customer contacts and every possible attempt is made

to ensure complete satisfaction. Nevertheless, your experience has assisted us in

exploring possibilities for further improvement in our service levels.

Kindly note that we will refund Rs 34150 rs will reflect on your account.

within 3 working days.

Assuring you the best of our services always.

We apologize for any inconvenience caused.

For any further assistance we are available round the clock on our toll free numbers.

You may reply to this email or write to us at service@makemytrip.com or visit us at

www.MakeMyTrip.com.

We value your business with us and look forward in assisting you with all your travel plans.

Wishing you a safe and happy journey!

Yours Sincerely,

MakeMyTrip (India) Pvt. Ltd.

103 Udyog Vihar Phase I

Gurgaon -122016 (Haryana)

Toll Free: 1-800-11-8747 (MTNL/BSNL phones)

Toll Free: 1-800-102-8747 (All Major Mobile Operators)

Tel: 0124-4628747, 0124-2898747

E-mail: Service@MakeMyTrip.Com

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