Makemytrip.com
Cancellation Failure Leading to Loss of Refunds

I booked few of my tickets through makemytrip.com a few days ago, and a tatkal ticket yesterday. However, due to some emergency reasons, I had to request for cancellation. I've been trying since yesterday morning to do the cancellation, but the site always return "Cancellation Failed... Please try again after some time." After several trials and failure, I wrote through the "Write to us" column to them, but got no reply. Then, I contacted them on phone, but the lines were busy. So, I wrote again to their email, and got no reply. I called them up in the evening again and the executive tried to process my cancellation, and after some 5-6 minutes reported that they were encountering error, and to contact in the morning. In the morning I tried to do the cancellations, but it still returns the same failure notice. I have already lost the possible refund amount that I could get on the tatkal ticket. This was the first time I did a rail reservation through this site and because of their poor link quality have begun to already lose my money. There is no other way to do the cancellation of this e-ticket except through this site, so makemytrip.com is responsible for all the losses I am encountering, and they are good and not answering our queries as well. Kindly help.

Company: Makemytrip.com
Country: India

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