Makemytrip.com
Cheating

I booked a room in New Delhi with makemytrip website. when I went to checkin at the hotel i found the pictures they had advertised to be nothing like the hotel and the condition of the hotel was filthy with smell of urine every where and broken furniture and dirty bedding. I called makemytrip and complained about the same and said I need an alternate. They promised me a refund and asked me to find another hotel by myself.

I found another hotel and checked in. later when i contacted makemytrip they refused the refund making new excuses and claiming they have to call the hotel every time I call them. I paid Rs.4900 for which i did not use their filthy hotel for even 10 minutes. my booking # was NH261201952206, and my complaint # was 120615-020161.

Faiyaz Sait

Company: Makemytrip.com
Country: India

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