Makemytrip - International holidays
Unsatisfactory customer service

Dear Sir/Madam,

Please note that this complaint is with regard to International holidays booked with makemytrip. Just to brief, I have booked a package tour to Mauritius for 6 days & 7 nights starting from 8th Sep, 10 with makemytrip well in advance paying 20000 INR.Due to some circumstances, we were not able to make it and when I wrote it to Makemytrip and asked for gving us the option to postpone the dates and adjust the booking amount (ofcourse with reasonable deductions) with the new dates, they never replied.

I still keep on forwarding the mails, the mails are read but I never received a reply from them.

Makemytrip is requested to reply for following queries,

1) Why there was no confirmation from makemytrip for Hotel & flight bookings? (except that the booking amount receipt said tentative booking)

2) Why were booking itineraries for Hotel & flight not sent if I did not write to cancel the tour? I was enquiring about postponement details and if it was not possible, we could have been contacted for confirmation of cancellation.

Please note that I have not informed makemytrip for cancellation of the said tour.

3) I never received any mail from makemytrip informing me about cancellation of the tour.

4) Whenever I wrote emails to ask for mode of payment and booking confirmation, the mails were read but never replied.

5) Please arrange to convey me the conversation date if there was any from your end informing us about cancellation or any mail confirming the final booking of the said tour.

Your reply shall be highly appreciated. Please note that since I did not ask to cancel the tour, makemytrip was supposed to inform me about the bookings made for 8th Sep if the postponement was not possible.

Please be informed that there was no conversation from makemytrip end.

Is this the way, you deal with customers? In case I do not receive a reply for next few days, I will be forced to take up the matter with concerned authorities as in this case makemytrip was responsible to send us the booking details if we did nt ask for cancellation.

Regards

Preethi Sivaramakrishnan

0091-9820122668

PS: Let me know if you need all the emails sent to makemytrip from my end.

Company: Makemytrip - International holidays
Country: India
State: Maharashtra
City: Mumbai City

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