Merucabs, Bangalore
Service not honoured and not communicated

Dear Sir

My son has booked, as per the details below. Not only the taxi did

not come, and the response was very pathetic

1. I have formally forwarding a complaint to consumer forum

2. If there are some issues, they should call us atleast one hour in

advance to inform

3. The operator who handles the phone was so cool, saying if you want

, we will send after two hours as if the flight will wait for Meru

cabs

4. How will this be tolerated and we have to make several calls to

know whether the car is not coming and no courtesy to inform in

advance

This is the second time. We understand contingencies can happen and

Meru being uncustomary and saying if you miss the flight, it is not

our botheration, is shocking. We would like to listen first to your

response and take legal approach subsequently

Deenadayalan

Father of the customer

&&&- Forwarded message &&&-

From: Avin Deen

Date: Sun, Mar 11 at 3:58 PM

Subject: for referece MERU

To: "S. Deenadayalan"

Accepted! When your cab gets assigned, we will

inform you the cab details via SMS and E-mail 20

minutes prior to your journey time.

Your booking reference number: 11186178

Company: Merucabs, Bangalore
Country: India
State: Karnataka

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