Air Arabia
Tickets issued without checking visa

I had booked my flight to Muscat via Sharjah through Air Arabia last month.

My travel date was last week. When I reached the airport, the

Air Arabia check -in team told me that my visa had been cancelled and there was no way that my daughter (4.5 yrs old) and I could travel. Though I had a valid visa as per the dates, according to the 180 days rule (me and my daughter had stayed in India for more than 180 days) our resident visa had been cancelled. I am surprised that I was not informed about the same when I booked my ticket at the Air Arabia office in Andheri.

I could have very well booked my tickets through internet (and paid less transaction fees), but to be on the safe side I had booked through the Air Arabia office. I was suppossed to have a 4 day halt at UAE (transit visa, which was also booked through Air Arabia office). They gave me a UAE visa without a valid Muscat visa (any Gulf country visa). They had even reviewed our passports before booking our ticket and UAE visa.

Now all our family holiday plans have gone awry, not mentioning the cost and hassles we went through for the same. I have already called the Andheri office

a couple of times and the answer I get is that, they can give me only part compensation, because I missed the Sharjah flight (though it is due to their mistake). The other answer is that Seniors are not around, so they cannot do anything better than give part compensation. They agree it is not my fault, but at the same time they do want to compensate me for the entire cost.

Company: Air Arabia
Country: India

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