Expedia
Mess up of our vacation -tardy customer service

Last month, we were all geared up for a wonderful vacation to Paris. One of the activities we were eagerly looking forward to was the Cruise on the Seine river and Lunch at Eiffel Tower. We had made the booking for this activity through Expedia's India site, as we stay in India.

We were to call the third party agency 24 hours in advance and confirm our participation in the tour. When we did call them, to our utter shock, our names were not listed! They said that we had to connect back with expedia and 'check on this'. We had traveled all the way from India, and were on a tight schedule. We had planned our itinerary carefully, so there was no room for postponing anything. When we called Expedia, they suggested just that. They said there was a mix up their end. On international roaming, we spoke to them for close to 2 hours to no agreeable resolution. They said they would refund our money and give us a 20$ voucher! Our whole experience was ruined. Our dream trip to Paris that we were waiting with bated breaths was completely slashed. It was especially depressing as we were traveling with kids and they were completely disappointed. And then Expedia had the audacity to offer a $20 voucher as compensation! They seemed very insensitive to a traveler's plight - and this is unbelievable, given that they are a travel site!!! We had the worst experience with Expedia. I am never going to use their services again.

Company: Expedia
Country: India
Site: www.expedia.co.in

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