Samsung
LCD TV - Panel

Model - LA 32 3450

Serial No BN6802054 K

Date ofPurchase 31-3-21010

ComplaintDate 8-10

Complaint NoJ 0781

ComplaintAttended on 14-10

Place Trivandrum - Kerala

Complaint

A White horizontal line across the screen

Thetechnician after looking into it said that I would have to replace the panel ofthe TV and the cost me Rs.13000.

I spoke tothe local Head who referred me to the ASM at Ernakulam. After much debate he said he would offer me a discount and the funny part is he said there is only one month guarantee fo rthe replaced part.

I spend nearly 33000 for the TV and I have not even used it regularly since I haveanother small TV (aproximately 1 to 1.5 hours a day). I have not even enjoyed its services even for 2 years.

Why does Samsung manufacture such inferior products with out a reasonable life. You claim its life is 60000 hrs!!!

Does Samsung expect its customers to spend Rs 16000 to repair the TV which is only one and half years old?

What guarantee do I have that there wont be any more complaints for another 2 years which I feel is reasonable.

Never expected this of a Samsung product!!!

I currently own a Samsung refrigerator, mobile phones

I Hope you will take up this complaint of mine and I need a replacement for this TV.

With Regards

Harshad M J

harshadmj@gmail.com

Company: Samsung
Country: India

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