DEN
Not receiving some channels

Sir,

Iam using DEN digital cable service provided by DEN networks since past two years. I have been repeatedly making complaints regarding not receiving some channels like SONY, SAHARA UP, SAHARA NATIONAL, 9XM, CHANNEL V and many others. This is to inform you that despite my complaints, no action has been taken either by the LCO or the MSO. The LCO M/s R.K. Cable Network, gomti nagar, Lucknow is maintaining that in order to transmit these channels he will have to transmit signals @ 90 db signal level for which he will have to upgrade his transmission line which requires a huge investment. He says that since only a few people are using Digital cable service he cannot make such a huge investment and therefore he suggested me to stop using digital service and watch TV in analogue mode only.

This entire episode is making me feel disgusted about the poor quality assurance management being done by a company of such as a stature of DEN.

Therefore i request you to kindly make the required directions in order to solve this problem immediately.

Thanking You,

Archit Parmar

4/125, Vishal Khand

Gomti Nagar

Lucknow

Company: DEN
Country: India
State: Uttar Pradesh
City: Lucknow

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