Dish TV
New Connection

&-- Forwarded Message &-

From: Kavita Bhatia

To: customercare

Sent: Sun, 5 December 12:28:39 PM

Subject: Re: DishTv Home Delivery

When you promise to provide connection within 24 hrs and if you are not able to provide same you should be refunding the amount.

And your trader asked for 300 bucks extra and not Rs 12 per extra metre. I have lost faith from this experience.

Please refund the amount else I will have to take the help of consumer court.

Thanks,

Kavita

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From: customercare

To: kavitanbhatia@yahoo.co.in

Sent: Sun, 5 December 12:21:47 PM

Subject: Re: DishTv Home Delivery

Dear Ma'am,

Thank you for writing to dishtv.

We would like to inform you that we provide 15 meters wire free at the time of activation & if more than 15 meters is required then you need to pay additional charges @ Rs.12/- per meter.

Furthermore we would also like to inform that amount paid at the time of booking the connection can't be refunded. Kindly confirm if you want the connection to be installed at your premise along with preferred time & date so that same can be arranged from our side.

Incase of any concerns please write to us or call us, we would be glad to be of assistance.

We value your association and assure you of our commitment to serve you with a smile.

Regards,

Amit Ranjan

Customer service

DISHTV

Did our response resolve your query? Please Click on the link below to give us your valuable feedback.

http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx? Mid=kavitanbhatia@yahoo.co.in&Aid=amit_r_5m_22&Cid=4061048

For any further clarification or assistance if required, please feel free to revert on same e-mail id or contact us on below mentioned numbers:

Only for BSNL/MTNL lines - 1860-180-3474

For all non BSNL/MTNL lines : 080-60013474

From all phone lines -0120-2550000

You SMS, We Call

Now to talk to us you don't have to call us. Simply SMS DISHTV CALL ME TO 57575 from your registered Mobile Number and we will call you back promptly.

To register your mobile number SMS dishtv RMN to 57575

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Hi,

Since he was asking for the extra amount I told him I dont want the connection.

I dont want the Dish TV connection - can please refund the amount I had paid to

book the connection.

Thanks,

Kavita Bhatia

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From: customercare

To: kavitanbhatia@yahoo.co.in

Sent: Sun, 5 December 3:18:44 AM

Subject: Re: DishTv Home Delivery

Dear Ma'am,

Thank you for writing to dishtv.

Regret the inconvenience caused and apologies for the problem faced by you.

We would request you to revert with the VC number and the scanned copy of the payment receipt if the technician had charged you extra so that the needful can be done.

We value your association and assure you of our commitment to serve you with a smile.

Regards,

Priti Chauhan

Customer service

DISHTV

Did our response resolve your query? Please Click on the link below to give us your valuable feedback.

http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx? Mid=kavitanbhatia@yahoo.co.in&Aid=priti_c21&Cid=4057796

For any further clarification or assistance if required, please feel free to revert on same e-mail id or contact us on below mentioned numbers:

Only for BSNL/MTNL lines - 1860-180-3474

For all non BSNL/MTNL lines : 080-60013474

From all phone lines -0120-2550000

You SMS, We Call

Now to talk to us you don't have to call us. Simply SMS DISHTV CALL ME TO 57575 from your registered Mobile Number and we will call you back promptly.

To register your mobile number SMS dishtv RMN to 57575

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Hi,

I had booked a connection last week. I am not happy with service of connection

provider.

First of all it took almost 8 days to provide a connection. Every time he gave

an excuse that he does not have boys to send.

Finally when his boys came they demanded extra charges for cabling Rs 300 apart

from 221 installation charges.

When I checked with customer care they said there extra charges only if wiring

done is more than 15 mts. That too they charge 12 Rs per mt for every extra

meter.

I really not happy with the service and I want my money back. Please refund the

amount I had paid.

Thanks,

Kavita

%%%%%%%%%%__

From: "customercare@dishtv.in"

To: kavitanbhatia@yahoo.co.in

Sent: Sat, 27 November 11:15:16 PM

Subject: DishTv Home Delivery

Date:- Nov 27 11:11PM

Dear Kavita Bhatia,

Congratulations on choosing dishtv, India’s No. 1 DTH service provider. We

welcome you to our family.

We wish to inform you that we had received the online payment of Rs.690 for1

nos. dishtv new connections.

We will deliver the product within 24 hour at the following address:

Delivery Add:

Old Airport Road Murgeshpalya, Next HDFC Bank, BANGALORE

Your token number is 27301 Please save this unique token No:27301 for future

reference regarding this transaction.

Your installation will be carried out by M/S DAVE TECHNOLOGIES (SF), phone

9845153199

In case of any query or any information please feel free to call our 24x7

customer care service number 1860-180-3474 (Customer care No.)

Regards,

Dishtv India Limited

Company: Dish TV
Country: India
State: Karnataka
City: Bangalore

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