Dish TV
Service not as per the subscription conditions

I bought 1 yr subscription from the dish tv dealer metltek infosystems pune.

It got expired after 10 mons and my account went into inactive state.

Dish TV call center says that recharge was done in the way it should be by the dealer and hence i got 10 mons validity instead of 1 yr. I requested them to rectify it as its the mistake on there dealer part. But they keep giving me the same reason again and again.

Also I am not getting proper response from the dealer also, they keep forwarding my phone call to one dept to another without providing any resolution.

Following is one of the mail thread that i had with the dist tv call center. I will really appreciate if you can help me out to take it to closure.

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Dear Sir/Ma'am,

Thank you for writing to dishtv.

We understand that you had made the payment for Titanium offer.

We thank you for your continuous patronage and being our valuable customer for last two years.

We would like to inform you that as per our records, we had received your payment of Rs.3550/- on 09/06 for your VC- 01505313049 but Titanium offer benefit could not be updated that time as payment was not received through Titanium offer link which exists on our website. Hence, now benefit for the Titanium offer can not be given as per company norms.

We would also like to inform you that as per our records, we have received your last payment of Rs.200/- on 01/04 for your VC- 01505313049 and it was running under Dish Platinum package along with UTV pack.

Furthermore, your next recharge date was 20/04.

Regret the inconvenience caused and apologise for the problem faced by you.

Incase of any concerns please write to us or call us, we would be glad to be of assistance.

We value your association and assure you of our commitment to serve you with a smile.

Regards,

Firoz Ahmad

Customer service

DISHTV

Did our response resolve your query? Please Click on the link below to give us your valuable feedback.

http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx? Mid=gourav.paliwal@synechron.com&Aid=firoz_a21&Cid=4886530

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This is regarding the 1 yr titanium subscription pack that I bought on 9 jun. Transaction No is 59725842. Although I bought the 1 yr package but it got expired 2 months before. As per my discussion with the customer care executive it got expired because it was not recharge in the way it should be by the dealer.

I did talk with the dealer and he says that he can't help it out and I should reach out to dish tv customer service only.

The dish TV franchise/dealer through which I bought subscription is Meltek Infosystems Pune. There contact number is 40720115.

I understand the root cause of the problem so please don't gave me the same explanation again.

All I know is it's not my mistake, someone has done some mistake either on your franchise side or on your system side and because of that I should not suffer.

I will appreciate if you can please get in touch with your franchise and provide me the satisfactorily resolution for my complaint.

Regards

-Gourav

Mob : 9892783369

Company: Dish TV
Country: India
State: Maharashtra
City: Pune

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