Dish TV
Poor customer service

Dear Sir/Ma'am,

Thank you for writing to dishtv.

Regret the inconvenience caused and apologise for the problem faced by you.

We would like to inform you that we received that payment of Rs 350 on 31/07 for the family pack.

further as per the company norms you were not eligible for pay term offer (pay for 2 months get 1 month upgrade) as we have received Rs 2 less for this offer.

moreover We would like to inform you that your request for downdradation could not be done as we have not received any payment in last 7 days.

Please note that the request for downgradation of the package must be submitted within 7 days from the date of renewal done or an additional amount of Rs. 200/- is required, out of which Rs.40/- will be charged as downgradation charges and rest of the amount will be adjusted in your billing.

Incase of any concerns please write to us or call us, we would be glad to be of assistance.

We value your association and assure you of our commitment to serve you with a smile.

Regards,

Supriya singh

Customer service

DISHTV

Did our response resolve your query? Please Click on the link below to give us your valuable feedback.

http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx? Mid=shardapai@rediffmail.com&Aid=supriya_s2803&Cid=5238318

Only MTNL/BSNL lines : 1860-180-3474;Only non MTNL/BSNL lines : 60013474 (Prefix 011 for North; 022 for West; 033 for East; 044 for South); All lines: 0120-2550000; to get a prompt call back from dishtv SMS- DISHTV CALL ME to 57575 from your Registered Mobile Number.

To Register your Mobile Number SMS - DISHTV RMN to 57575

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I AM HOLDING DISH TV FROM PAST 2 YRS, THIS TIME I AM HAVING POOR SERVICE FROM THEM. WE HAD A RECHARGE OF 350 RS FOR 2 MONTHS ON THIS BECAUSE THEY HAD AN OFFER THAT THEY WILL GIVE 1 MONTH POWERPACK FREE .THIS OFFER WAS NOT GIVEN TO ME BECAUSE WE HAD SHORT PAID RS 2 . IF SUCH WAS A CASE DISH TV CUSTOMER SERVICE STAFF CUD HAV SPOKEN TO ME & GI8VE ME SOME ALTERNATIVES OF DOWNGRADING THIS PACK OR CAN HAVE MADE ME AWARE. WHEN I CUD NOT VIEW THOSE CHANELS & GAVE THEM A CALL THRU SMS DISHTV CALL ME THRU MY REGISTER NO.(9960449937) & BUT NO STAFF REPLIED OR CAME BACK PROPERLY. I HAVE BEEN FOLLOWING THRU THEIR LANDLINE NO OF BOM & I WAS SHOCKED TO NO TODAY THAT THESE GUYS HAVE DELETED MY MOBILE NO THRU THERE SYSTEM & INFORMED ME THAT THIS NO WAS NOT AT ALL REGISTER . I M HAVING A PROOF OF SMS WITH ME TO PRESENT.

EVEN I REQUESTED THEM TO NOW TO DEGRADTE IT WHICH THEY DID NOT DO .

IF ACTION AGAINST THIS IS NOT TAKEN WILL GO HEAD FUTHER TO RESOLVE THIS ISSUE.

Company: Dish TV
Country: India
State: Maharashtra
City: Thane

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