Dish TV
POOR TECHNICAL RESOLUTION

Hi, Recently I was not getting POGO Channel alone. I talked to DISH TV Representatives thru their call centre number and they gave me all sorts of solution. Later on also I told them that I was not getting the same. But finally they told you will need to change the SETOP box. I was having silver connection with ADD on packs for toon Mania where POGO was part of.

VC Number is 01504763858

But when I went to their service centre at Tambaram chennai, they also verified my SETTOP box and they verified all the transponder signals, Strengths and scanned/re scanned the channels and finally told I had to buy the SET TOP Box again. I bought one by Paying Rs 550. Later on when I tuned for the channels, I was still not getting POGO. When I again called the DISH TV Customer care at Chennai, they told that POGO has been removed from TOON Mania and has to be subscribed as a seperate channel by paying Rs 11. So MY SETTOP box was replaced for no reasons and for these technical goof up by their Team. I could have ended up just paying Rs 11 per month instead of all these hardships. I dont know how these people are going to address the issue. I have raised this with DISH TV Feedback and customer service. Let me see what response they give.

Company: Dish TV
Country: India
State: Tamil Nadu
City: Chennai

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