Dish TV
Not attending given complaint and asking undue money

I Rakesh Sharma (VC No. 01515392991) have lodged complaint with customercare of DishTV @ 01202550000 that most of the channels are not available. The executive asked me to explain the details and I checked as per his instructions, and told that out of 15 TP only 3 are giving green indication and rest 12 are red. He said you need allignment (complaint No. 87448875 dated 21 May'12). He said it is within warranty, no charges to be paid to DishTv representative and within 24 hrs, the reported issue will be resolved.

Mr Sunil from Mobile No. 9783222242 called me and asked that I will be charged with Rs 200//, I refused since I was told by customer care executive that it will be free of cost. Nobody turned up.

Again I called customer care on 23 May'12 and lodged complaint vide 87586826, told him the above story, he said within 24 hrs, issue will be resolved.

Again I called customercare on 25 May'12, but to no avail.

28 May'12, I have sent email escalation, no avail.

Today on 29 May'12, I again called customer care, spoken to Ms Roshni, who is senior person, told her whole story. I got a call from Mr Sunil whose contact No is mentioned above, he is again asking for Rs 200//. I refused.

Need your intervention please to relieve me from this harassment.

Best regards,

Rakesh

Company: Dish TV
Country: India
State: Rajasthan
City: Alwar

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