Dish TV
Poor Service, No Proper Response

VC No- 01509590667,

Name - shanavas. I

Email Id- shanavas.ismail@gmail.com

I have upgraded my Dish tv setup box from SD to HD .I asked the technician to enroll the Rs.385 Subscription. But they enrolled our connection under Rs.460/month. Still the recording function hasn't been activated. I contacted the customer support dept through online chat. But they haven't responded properly.still the problem has not rectified. I hereby mentioned the chat session below for their reference.

6/28-12:23:36 PM You are now been connected to an agent. Thank you for using Dish Chat Service.

Connected with SHAZIA KHAN

SHAZIA> Good Afternoon, My Name is Shazia how may I help you?

You> This is shanavas from coimbatore

SHAZIA> Sir, May I know your concern please?

You> I have upgraded the setupbox from sd to hd before 2 days

SHAZIA> OK sir.

You> I have paid Rs.1690

You> 990 for box, 225 as installation charges & 485 for subscription

You> but the subscription charges for south world pack is rs.385 only

SHAZIA> Yes sir.

SHAZIA> Please confirm us your VC number is 01509590667?

You> So i would like to know about it & recording facility hasn't been activated since it displays some message that i have to send sms to dishtv and the same has been sent

You> yes

SHAZIA> Dear sir, as of now your running package is HD premier pack.

SHAZIA> Which cost is RS. 460/- pm inc tax.

You> but i dont thing that the channels aren't belongs to this package

You> I asked the technician to recharge for the basic pack which cost around 385

SHAZIA> Sir, we are sending you the link of the channels which are a part of premier pack please visit on that:

SHAZIA> http://www.dishtv.in/DishtruHDplus/south_hd_premiere_pack.html

You> I am getting the channels of south hd world pack

SHAZIA> No sir, it is south hd premier pack which is running on your VC.

You> but i asked them to recharge for the south hd world pack at the time of activation

You> i wasn't in home town at the time of installation, even though i confirmed thrice about the same with the technician by phone

You> is there any charges will be leaved if i migrate the plan to 385 next month

You> are you there?

You> How long i have to wait? are you there?

You> This is not fair, i waiting for long time without any response

You> I have kept waited for 15 mins without any intimation

Company: Dish TV
Country: India
State: Tamil Nadu
City: Coimbatore

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