Dish TV
Pathetic Service - Dish TV HD

I got a Dish TV HD Platinum connection installed at my place on 11th Feb and my VC no. is 01511820185. After half an hour of the installation, suddenly due to bad weather, signal got dropped and signal error message started showing up on my TV. After waiting for long I did a complaint on their customer care no. 1-860-180-3474 on 13th Morning around 10 am and the complaint no. is 54123877. I talked to Ms. Bindu who is a customer care executive and she assured me that the engineer will visit my place within 24 hours. But as expected, engineer did not visit my place & the problem is still there. Then I called customer care in 14th morning and got the same response from customer care executive and that day also no body visited my place. I again called customer care on 14th Feb evening but did not get any response. Today is 15th Feb and its now more than 48 hours since I’ve launched a complaint but no body visited my place and the problem is still there. I’ve tried customer care no. 6 times since morning. Out of it 2 times I’ve been put on hold for more than 20 minutes & then suddenly call got dropped.

1 time I speak with Mr Ajay who is the supervisor for customer care and he assured me that engineer will visit my place by 15th evening 4 pm and he assured a call back on my no. Neither the engineer visited to my place nor I got a call back from the service center.

Then 1 again called the customer care & while the executive was connecting me to the supervisor suddenly because of no reason call got disconnected.

Then 1 called for the fifth time and talked to Mr. Dheeraj, who also says is the Sr. Supervisor for customer care. I asked them to refund my money and disconnect the connection as I’m highly dissatisfied from the services & irresponsible behavior of the customer care. He managed to convince me with the assurance the today only my problem will be rectified.

Finally I got a call from no. 9654384974 which is an authorized customer service center and they said that engineer will visit to my place by 6 pm. But again a fake commitment and no body visited my place. Infact when I called them for the follow up, they disconnected my call. I called them again and again for 4-5 times and all the time they disconnected my call. Later on they put their no. on not reachable mode.

From all the above events you can easily make out the kind of harassment Dish TV customers are facing. This shows the delinquency, irresponsibility and non-courteousness of DishTV towards its customers. Even the senior management do not care about the customers, so what can we expect from the customer care executives.

You cannot play with customer’s time & money so I want you to take some serious action against all those who are involved in the whole incident and let me know the further action taken on this complaint. If you are not taking any action on this complaint then also plz let me know so that I take this forward in other way to the larger forum.

Thanks & Regards

Monika

Company: Dish TV
Country: India

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