Sony Vega TV
Worst Service

Our Sony Vega Television had a problem of snow on it. We called the

sony service center in jalandhar. Two persons, Mr. Raju and Mr. Ashok

came to repair it.. They said the tuner is not working properly..They

took the whole board with them.. Next day they came and said they have

replaced the part..On being asked, they had no proof of replacing the

part and on demanding the old part, they could not even produce that..

They fitted the whole board in the tv and switched it on.. The tv had

worse performance than before.. They told to check another tv on the

same point.. We did so and everything there was working properly. But

they kept reiterating that another tv is not a proof of the same..

Then they started arguing and then they said the words, ' You just

want to embezzle the money of the company' which was indirect hint of

calling us thief. All this led to a big argument and they started

fighting over there point but could not provide even a single proof of

changing the part... And they could not even prove that they have

repaired it as the tv was not working properly... All this led to a big

scene in the house..And they were indifferent about it...

We had to experience a lot of mental agony because of them.. There

statement of embezzling the money of the company was really a great

trauma..Moreover, there actions has made our television even worse and

the money Rs. 25000 spent on tv seems to have been sunk..If the mental

trauma is explicited in terms of money, then the cost is phenomenal..

Moreover, they have even spoiled the on/off switch and we are unable

to even switch it on..So we demand rightful justice of the same and

also the complete replacement of the television set as well as

compensation for what we have gone through..

Note: The same email has also been sent to Sony headquarters, consumer

affairs center email and government authorities and we are taking

strict lawful actions against the act.

Company: Sony Vega TV
Country: India

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