Philips
Parts not available

I have purchased a 21" TV from India, Kerala in 2005. 3 months ago the TV got compliant and need repair. I informed the Philips Service Center for repairing. After several verbal requests only the Technician from Service Center visited our home to repair the TV.By checking the TV, the Technicaian informed us that one IC got compliant and he has taken the board whcih is having IC. But even after 2 months, the Service Center says that compliant IC is not available in anywhere in Kerala. I wonder, a reputed company and their product having only 4 years of life, parts not avilable. This is not acceptable. In our home, almost all Electronics items are from Philips. Now I am thinking to avoid Philips, because there is no customer service from their side and no guarentee for their products.

Company: Philips
Country: India

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