Videocon - Very poor service- 2 months past - not solved yet
Improper display

Dear Sir / Madam,

This is complaint regarding videocon TV model "NP21" from Bangalore.

i have logged the complaint#BAN0606100069 - 06th June which is two month past. Technician has attendted this complaint on 08th June, 10 and has taken request for replacing spare parts which was causing inproper display for TV.

There after I made serval follow ups with Videocon Customer care (080 390404040) as well Service centre (080 41552384) at Wilson Garden in Bangalore. Every time i made call, it was assured me that they are taking my complaint to higher ups to speed up but still now i haven't received any call from anyone of Videocon representive telling that what is root cause of delays in fixing my TV problems and when it will fixed. I'm highly disappointed on the handling of this complaint.

This TV is under AMC and needs to repair urgently as display is not proper. If this TV can not be repaired, someone should tell me from Videocon why it is not repairable and they need to provide replacement TV for me ASAP.

Please look into my complaint to resolve ASAP.

Thanking you...

Regards

Dinesh Pawa

Company: Videocon - Very poor service- 2 months past - not solved yet
Country: India

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