Airtel DTH
Wrong billing / wrong deduction & irresponsible customer care

Airtel DTH service & Airtel DTH customer care is hopeless, they tend to have no information about your account, or their systems are slow, or they will put you on hold saying they will get back with info and never return some times.

0n 29 July "DTH247" i get a message "your request ADD MEGA12 3001233006 has been processed Order ID is 15166843". I was surprised.

I called airtel DTH customer care the "Executive" told me that some body has requested a "MEGA12" pack from their number to my account.

I told him that i have not requested anything of that sort neither my wife.

I told him any body trying to activate some service for their account might have mistyped a number in their Customer ID, which might have created this confusion.

And moreover their should be a process of double checking that if i did request for this service.

(See if some one wants to call up customer care 12150 to activate any service, then they have to call from the "phone number" registered with the customer ID -- Double check)

(In this case its My Number only. The Customer care confirmed that they did not receive any sms from my registered number.)

But in SMS method they don't have this Double check, they just activate what ever pack or service is requested, from any number to any customer ID.

They should only be taking request from "phone number" registered with the customer ID.

Executive: said only the pack is added to your account and is not yet activated. So he will remove it from my account.

On 02-Aug the all services are withheld coz their is negative balance.

I call 12150, in the morning around 11 "Sangeeta" Picks the call Says she is just clueless about the promise made by the executive on 29 July, it really put me off. She Lodge the complaint (complaint No. 3458409) She said it would be done in 2 days.

I told her that the mistake is from airtel. And still you say need so much time to resolve it.

The sad thing is i had to explain all the things again. Then she promised that it will be done on high priority.

i had paid for "South Super Value" the basic plan. So they should continue telecasting that and they should only withheld the "Service of New Top-up" in this case Mega12 ie sports channels.

What is the meaning of prepaid when you just activate an top-up without it having sufficient "Balance".

They would not do that if i ask for a Movie And if there is no sufficient balance, they would just tell me to recharge and get back.

But here they Just gone ahead and and deducted existing money and have created negative Balance of Rs. -838.43.

I call 12150, Again After 3 hours I escalated the Problem to Floor Supervisor "Veena" After hearing everything she Promised me that she will send a message to Do it on "High Priority" and it will be resolved by 2 hours.

I call 12150, up in the evening 8:00pm the problem is not solved and i am not able to talk to Miss Veena as she was not available, I got through to another Floor Manager Mr. Naveen. He after Listing to every thing told me that it will be Done by tonight please give me 2 hours time, some body from our end will call you and confirm that it is fixed.

At 10:30 in the night i see the Service is not resumed. I call Up 12150, again I am not able to get to any of the previous floor managers, as they are not available. So again I had to meticulously explain every thing to another floor manager "Lokesh" it took me almost half an hour to explain.

It was all ways a lengthy explanation to every Executive as they pick the call and then to floor manager Every time i called.

Airtel DTh people Just don't care for Customers, they Just behave so insensitive to the inconvenience caused.

So i said i need to talk to you next Senior. "Lokesh" Puts me on hold for almost 5 min, then he said, is transferring the call to senior, the telephone keeps ringing for another 5 min and "Lokesh" gets back to me, to tell there is no Senor available to attend the call. And Told me that my complaint is actually on "Low priority" so it can only be resolved tomorrow.

Airtel Just dose not have the quality of service and costumer care as they did few years back.

I have had Bad Experience with Airtel "PCI Mc internet" connection as well. The Mobile is neither any great.

I just told "Lokesh" i am just hopeless about your service. i will not continue with Airtel DTH once the existing "South Super Value" which would end may be by November, if they put the service back, or else i will discontinue it from this month... its any way discontinued by AIRTEL DTH.

Company: Airtel DTH
Country: India

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