Airtel DTH
Relocated and requested for a reinstallation of dish

Hi, I am an Airtel DTH customer, my first request for people who are / will be reading this message is please take a wise decision before going for DTH ensure that the Customer service it good if not atleast responsive, i have relocated to Hyderabad recently i have recharged my account with 800 Rs for which 600 will be deducted for reinstaslling the dish, i have raised a service request calling 1215023 (Not a Toll free no they will charge you 50 paise for every 3 mins) and got a schedule on sunday 12 noon (30 May) no technician turned up or not even a call from any airtel authirities this happened twice this time an executive took the call and said she is raising a complaint on the issue and said she will call me in an hours time but nothing worked not even a missed call, and again spoke to the customer support executive and escalated this issue and said that i want to talk to the higher authorities in the department and spoke a nice person who promised that the technician will reach my place by 10 am (31 May) but no action once again the same disappointment, when i call them this time the executive said the appoinment was missed (means as if i am not in my home) and said that my compliant status is still showing as open and the dish will be installed today (1 June) 3 pm and when i was expecting nothing happened, every time i am getting the same response starts with an appology.

some time these executives used to diconnect the call when we start questioning them, my current balance is some where around 700 it is being deducted for not watching any channel this implies that if you have a balance in your account no matter whether you are watching or not or the connection is available or not they will be deducting the amount

If any airtel authorities happens to read this please help me with a resolution, i have recorded one of my conversation with the executive who diconnected the call when i was asking for an assurance

Company: Airtel DTH
Country: India

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