Airtel digital tv
Recharge Problem

Dear Sir,

To be short, My Validity ends on 19-03. Today afternoon, At around 1, the following events happened...

&-gt; Logged into My Airtel Digital TV account by using My username and password for the account.

https://auth.airtellive.com/central-authn? bharti-net&https://ebpp.airtelworld.com/dthcares/wps/myportal

- Selected "Recharge"

- Selected "Net banking" by entering Rs 1000/-

-It got redirected to my SBI bank website

-I entered my Password followed by my Transaction password and confirmed my debit card identification

-My payment got through and it was about to get redirected to Airtel website

-All of a sudden, I got an error message

Sorry! your payment could not be processed. This could be due to any of the following reasons:

- In accurate credit card details entered

-Insufficient balance in your account

- Technical problem

I immediately checked with my bank website and was shocked to see the charge. Money was charged!!!

I called up CC, they asked to wait for 2 hours and keep the set top box on..I know, this is not the actual problem, because the amount was not credited to my Airtel account. However, I waited for 3 hour, rechecked my account in Airtel website..Charges were not reflecting.

Called up Cc. They said their systems are down and asked to call again after 3 hours.

This process repeated for 6 hours.. I really got fed up..spoke with more than 5 agents and 2 floor supervisors.

I am really not happy with ADTV.. the online recharge is only for our conveneince,

Now to let them know, I don't have the Airtel transaction ID, I have only got the description of the Transaction in my bank account statement..

The worst part is they are unable to understand my problem and hey are just saying we don't know anything, you might have recharged another account. I need to keep on repeating and explaining them step by step..It's really irritating.

I am really fed up with ADTV and their Customer Care.

I feel cheated by Airtel!!

I request you please find out the solution and recharge my account so I can watch TV because validity is expired and I can't see anything.

Regards,

Mangesh S. Jagtap

Company: Airtel digital tv
Country: India

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