AIRTEL DIGITAL TV
Poor Customer Service

My Airtel Digital TV Consumer ID is 3007590508.

I want to escalate this complaint to the highest level possible.

I had recently moved to my new apartment in Nov 1 and had shifted my Airtel Digital TV to the new address. From the day one onwards, there were issues in the connection where I was getting B001 error for select channels. I had notified this issue on the same day to the technician named “Murugan” his phone number is. Ever since I had lodged multiple complaints and the issue never got resolved.

There were many times your technician promised to come at a particular time and never showed up. I had even postponed my office going time expecting your technicians. However, they would call back after 3-4 hours of the promised time. I had taken an advance rental plan of 12 months (Mega 12 HD 12M ADV Rent Sep-12) @ Rs. 5200 on 12th of Nov and have not been very fortunate to use your service.

Despite multiple escalations, I have not seen any response from your side.

Now when I decided to cancel the service, I have been told that I’ll not get any of the refund amount I had paid towards the advance rental plan! Now what kind of logic is that? You don’t give me a proper service first, and you take away all my money! Now your customer service guys are also not answering to queries! This is completely ridiculous!

You either give me money back or give me a proper service and rectify the issues at the earliest!

Guys, whoever, is planning to buy a Airtel Digital TV, please refrain from it!! What they say is true "Jo tera hai who mera hai and jo mera hai wo mera". They only intend to take from us and not giving us anything in return! Please refrain from these modern day Dacoits!

Company: AIRTEL DIGITAL TV
Country: India
State: Karnataka
City: Bangalore

  <     >