TataSky
Poor service

I, M.Kirupakaran, residing in Chennai is a customer of TATASKY for the past two years. TATASKY Id. 1041773944. In the first year I opted for Mega pack which is annual pack. I kept receiving unwanted alerts on my TV screen and I kept on requesting TATASKY to stop these alerts but in vain. Finally when TATASKY approached me for renewal (which was due on 29.01.2012) I told them then unless they stop all alerts on my TV, I am not interested to renew. Immediately TATASKY said that they will stop all alerts. I asked TATASKY to confirm the same through mail and TATASKY sent a mail to me on the same day, 29.01.2012. Immediately on the same afternoon I sent the payment of Rs.5, 500/- towards Megapack, based on their promise. But to my shock the alerts kept coming. Whenever I called the helpline, they invariably gave some excuse like from now onwards you will not receive any alerts, previous person had stopped only the mobile alerts and only I stopping all alerts, previously had not removed the select button for stopping the alerts and now I am deselecting and definitely you will not receive any alerts and so on. But the alerts never stopped. In between I had heart attach and underwent angioplasty and it is really tiring to correspond with them. Because TATASKY do not answer to mails through mail, but only makes a call and gives false promises. If I ask them to send a mail they say, " we are not authorised to send mails and you send mail to receive reply", and I will not receive any reply through mail. Now after one year, TATASKY is announcing that they will not stop any alerts.

We customers pay money only to watch the clear picture and not to watch the picture along with an YELLOW ENVELOP (in addition to their logo) which prompts us to read the alert and there is no delete option without reading those alerts. Some times the delete option is not available even after reading the alerts. If I had been told the truth in the first place, I would not have paid the fee. After one full year they are accepting that they have neither stopped the alerts nor intend to stop. I request you to do justice and ask them to return my money.

M.Kirupakaran

m_kripa@rediffmail.com

Company: TataSky
Country: India
State: Tamil Nadu
City: Chennai

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