Airtel/ Airtel DTH
Not activating the DTH connection

Hi,

I bought the airtel DTH connection on 30-Apr at around 10:00AM by paying Rs. 2750/- over phone using airtel IVR service. The payment was done through my credit card.

At the time of buying the connection the customer care executive told me that the connection would be installed on the next day in the afternoon. He also told me that I will receive an SMS in the next 2-3 hrs mentioning the date and time of installation. But I didn't receive any message from the airtel DTH.

When I call airtel DTH customer care, everytime I get a different answer from different executives. When I tell them to transfer the call to their supervisor they disconnect the phone. I am not able to speak to their supervisor even once in these days.

Today is the 4rth day and still my connection is not activated. I have also written mails to the digitaltv@airtel.in but didn't get the appropriate reply the first time.

Now I want my money back as I have lost my faith in this DTH service provider.

Please let me know what should I do now to get my money back.

Regards,

Priyank

Company: Airtel/ Airtel DTH
Country: India
State: Andhra Pradesh
City: Hyderabad

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