Airtel
DTH installation and false promises

This Complaint is against Airtel DTH. After a lot of research, I decided to go for Airtel DTH. Even though I read and heard a lot of bad things about Airtel DTH 's service I decided to take the risk because of Movies Now HD channel which was not available in Tatasky.

To be on the safer side, I asked the sales team representative (outsourced by Airtel to Vertex group, Mumbai) to send me the email confirmation and

that's when they started spilling the bean. They had initially agreed for life time HD channels free but I asked for an email confirmation the representative (By name Preethi of vertex) said she just checked with her manager and that offer doesn't exist anymore and she was not aware of it. Same story repeats with respect to the installation date.

After getting to see their real color I decided to back off from Airtel.

Unfortunately I changed my decision and thought of going back to Airtel because of the channel package which was attractive. The representative (By name Mandar) promised to get the installation done by 30th December Noon. I booked 2 connections (1 HD and the other one SD) on 29th afternoon by paying 3800 Rupees and luckily this time I recorded the conversation where the promises were made. I was given a number 12148, to contact for further installation related queries.

Today since the time when it was well past the deadline accepted by airtel themselves, I have been trying to speak to several of the airtel customer care representatives at 12148 and have been witnessing shocking responses one after the other.

One says they never do it before 48 hours, I asked why did they promise? they hang up the phone!

Second one says, Installation team will follow it up it and there is nothing that they can do about it!

Third says speak to the person (Mandar of vertex group) with whom you booked, where in there is no way I can contact that person now as they dont have incoming.

Fourth one (by name Kedar) when we insisted that we want to speak to his manager, hangs up the phone on our face.

By the time we made fifth and sixth calls, I guess Airtel had black listed me and simply used to hang up the moment we say the name (We here is me and my wife)

Can some body help me get my money out of Airtel! That would help, Please!

Company: Airtel
Country: India
State: Karnataka
City: Bangalore

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