Airtel
Worst customer care

I am an existing Airtel digital TV subscriber and recently i have paid the money for upgrading my existing settop box to HD settop box. I have registered a complaint request no:6262091 on March 24th. My customer ID: 3003877578. I have been calling customer care daily and would have made atleast 50 calls for this issue. Most of the time customer care people disconnect my calls in between purposefully.

I have escalated this matter to the supervisors named rachana, kalpana and vivek who too disconnected my calls in between and giving me false promises of resolving the issue the same day and giving a call back. Till now I haven't got a single call from any people including customer care or back end installation team. Customer care infact gave me some contact numbers of backend team. In one number of the agency they never pick up the call and other numbers of engineers provided are invalid numbers. Its like cheating a customer and giving false promises. I am really fed up talking to customer care and lost my piece of mind and money for past 6 days. I am writing to you hoping that you will provide me some solution. If you are not able to provide the connection refund my money. Other service providers will come and give me connection within hours of calling them. Since im an Airtel customer for past so many years I thought I would go with it. Inspite of making more than 50 calls from past 6 days no one has turned back and I havent received a single call till now from any of Airtel people. I regret taking airtel connection. I will go with some other connection who provides good customer care service and values customers. I want my money back which I have recharged for Rs.2250 for new HD settopbox. So please help me get my money.

Company: Airtel
Country: India
State: Karnataka

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