Airtel
Poor customer service

Hello,

I am Varun. The Airtel DTH (3004426907) is registered under name of N.Vikram and the registered telephone# is 9940012134. On Friday 8th April my DTH was dead, it was not turning ON. I called the customer care and wasn't connecting to a tech rep. I got the messages stating send "HELP" to 54325, which I did. I did not receive any call, so next day i tried again and spoke to a rep who registered the complaint (6772647). On the same day someone called to verify my address, which I did and no one turned up. Since then I had made calls every 3 hours to see if i get any resolution. Each time they promised me that someone would contact me in next 3 hours and it would be resolved and nothing happened. There was another request logged in on 11th April (6824573) as the first one was closed as Airtel would not reach me on both my numbers (Absolutely untrue). I again started calling them once in three hours to check their commitments (as the promise was 12 noon, 3.00Pm and before 6pm to resolve). I am so frustrated as each time I called in I spoke to a floor supervisor and even their promises were never met. From 8th April till date 14th my Airtel DTH is not fixed. There is no courtesy call done till date on this. On my first SR#6772647, they claim i was not reachable, my phone number is an Airtel#, they can prove me with their records of calling me (I cannot edit anything and they have the data). Their own call records would show how many times i have called them and asked for help. I would rate this customer service in minus. I am so frustrated with the service provided.

My request was never resolved, I don't understand why I keep getting messages stating issue Resolved.

Regards

Varun

Company: Airtel
Country: India
State: Tamil Nadu

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