Airtel
Poor Customer service

Hi,

I am a customer of Airtel DTH (Cust ID: 3007147394). I would like to bring to your notice about the pathetic service that has been handed over to me, by your Company

On the 26th of May'11. I was upgreaded to the new Ultra pack price plan. and was informed that, there would be a technican that would visit my place, withing 5 days to conduct a satellite migration. On the 30th of May'11, i once again called the contact center (let me highlight, that it is a pathetic experience to speak to your advisors) on this day, i was assured a technician would visit me within 24hrs. Obviusly, that did not happen, and i have made 3 calls post that to the contact center.

on teh 7th of June'11, a technician visited myplace, and did the satellite migration. Only to be informed, that i have to cal the contact center, once again to get my channels,

So i called the contact center once again, and after being put on hold for several minuntes, i was informed to wait for 30 mins and i should bet my channels. Once again, a failed commitment

on the 8th of June'11, i once again called the contact center and wasa informed that i was put on the old plance, and not it has been done. And now i got the service

I asked the advisor for a compensation, to which he declined. I asked to speeak to the supervisor, to which they declined. the customer service is a aspect that is bound to take Airtel to the dumps

My request is simple: I want to be conmpensated for the time that i was not given the services of these channels. also for the number of times i have had to call the contact center.

My number should be available through my a/c details. and i would appreciate a call to assure me of the compensations

regards

Percyvellon Nazareth

From: Percyvellon T. Nazareth

Sent: 07 June 13:52

To: 'digitalTV@airtel.in'

Cc: 'dthnodal.mum@airtel.in'

Subject: Pending issues to be resolved - Cust ID: 3007147394

Hi

I the undersigned, would like to make this an official complain about the way, my concern has been handled by your department

On the 16th of May’11 I was convinced by your department, to move onto the higher package (ultra pack).. and I would have a technician who would come over within 5 days to do the changes to my DISH, so as to migrate to a different satellite

Today is the 7th of June’11… and there is not response from any technician. I still continue to be charged for my services, but I am not able to receive the new channels.

I am already considering a cancellation of the Airtel, services. I had taken Airtel, only because of it’s good reviews. But I am sorry to say, that your customer service and technicians are taking your company towards a disaster. Being in a competitive industry, you guys are working with a bunch of failures

I want my money refunded, and compensated for the number of times I have had to call your contact center.

Complain Ticket number:

8383267 – 26th of may’11

3522231 – 30th of may’11

I am hopeful that this mail has reached the right people

Company: Airtel
Country: India
State: Maharashtra
City: Pune

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