Airtel digital
Unattended Complaints & Nodal number not answered

Dear Stake holders,

I raised a complaint for low signal (resulting in unclear video) with my secondary connection on 19h Mar. To my surprise SR raised is resolved without even calling/visiting the customer. Since, 19th Mar every 2 days I have to call up your Customer Care and get another SR raised, which again get closed/resolved the next day. You keep me informed of an SR raised/resolved via SMS but your field engineer has not even called once.

Your Nodal number (011-44985547) for Delhi is not answered and after forwarding the call to a number and an sweet RBT is played and then call end with a message the number you are calling is busy. I’ve called this number at least 15-20 times during office hours in last 9 days.

Date SR No.

19th Mar 2223322

21st Mar 2234076

27th Mar 2272405

28th Mar 2280173

30th Mar 2294224

1st April 2307565

Please improve your service else the Brand loyalty you have built over a decade will be lost.

Regards,

Dinesh Dua

Customer ID: 3000176643

Address of Instalation: N-25, First Floor, Malviya Nagar, New Delhi -110017

Company: Airtel digital
Country: India
State: Delhi
City: South Delhi

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