AIRTEL DIGITAL HD
Delay in Installation of Airtel DTH

I had purchased "Airtel Digital TV with HD" online from Airtel website on 8th Jul'11.

Customer ID given to me is 3008375165.

More than One week is gone by and No setup box is delivered yet. No technician has turned up for installation. There is absolutly no action from Airtel.

Every time I call your customer care, I get a different answer. See the responses below-

"You 'll SURELY get your connection on 12th Jul before 9 a.m."

(((Nobody turned up)))

"Please don't do anything except to have patience. We are forwarding you complaint to concerned department through mail."

(((My mail id is not kept in loop. I am not even sure if any such mail was shot)))

"You 'll SURELY get your connection on 15th Jul before 9 a.m. Please take technicians mobile-number to further co-ordinate."

(((On dialling given number, it says - "Idea service to this number has been Revoked". )))

"Your booking was done on 13th July"

(((Better Check the date of online transaction)))

"The number you have called i.e. Airtel digital TV Customer Care does not handle such complaints. Please contact us through mail."

(((If so, then why this is not been said each time we call Airtel digital TV Customer Care. Sometimes you give information, other times you dont)))

Every time i called up Customer care executive gives a new time of installation but nothing happens.

I had great expectations from Airtel but i am sorry to say that if my grievance is not handled on priority, then I will have to move to consumer court.

I look forward to a speedy action on my complaint.

Dinesh Shukla

9004528562/ 7738776365

Company: AIRTEL DIGITAL HD
Country: India
State: Maharashtra
City: Mumbai Suburban

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