AIRTEL DIGITAL TV
False Promises and non Installation

I have a serious complaint to make.

I had filled in the promo offer form on the airtel website for digital tv April 1.

And, got a call from Ms Vriti Agency a DSA of Airtel. They even sent me a couple of

mails with the offers available.

A caller named Shantanu Vishwakarma promised digital TV installation by

12 Pm on April 2, but only if I made the payment instantly online. If NOT the money would be refunded.

That was my only condition for my opting for Digital TV that day.

I made a payment of Rs 3, 950 online between 4 - 4:15 today and he

confirmed receipt verbally and gave me a number: 3322501. He also

promised to email me a confirmation receipt in 5 minutes.

He also gave me a number of Mr Manoj Saha (or Shah) 99585 56288

I have called his number at least 10 times for the receipt and

he does not pick up the call.

I have also called the airtel help line number 1860 500 6500 and NO ONE seems

to have an answer.

I also called 12150 and here as well have not got any concrete answer.

I got a confirmation SMS from Airtel at 8 PM on APRIL 1 that the engineer will be setting this up by 9:00 AM on April 2.

On the day of committed installation I waited till 10:00 and since no one called or came I called 12150 and registered a complaint. I was told that complaint had to be done with the ESCALATION DEPARTMENT. On speaking with them I got the complaint number 3007554284 and a confirmation that the installation would be done by 2:30 Pm.

The whole day passed, no one called or came and the installation did not happen.

And there's no response to the refund request as well. If Airtel could NOT LIVE UP TO THE COMMITEMENT why did they force sell for making a payment. This is total harrassment and fraud I would like to get the refund and penalty for robbing our family of watching the the world cup finals.

ajit narayan

Company: AIRTEL DIGITAL TV
Country: India
State: Karnataka
City: Bangalore

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