AIRTEL DIGITAL TV
Dish Antena Alignment

Hi

I am having an Airtel DTH.Lat tuseday 22 nd I called up the customer care complaining that my set top box is not working. I am getting an error code of "SM2". The customer care people reset the settop box from their end but it didn't work. They tried 3 times but failed. So I was told that an engineer is going to visit my house and set the alignment of antena for DTH and the issue will be addressed within 5 days.

I have never seen such a sloppy work before. Airtel Customer care people speak pathetic english. Half of their sentences made no sence. Till Saturday nobody called up. Then an engineer called up and asked my area pin code. He was arguing that the area pin code is wrong, though i told him several time that in my driving license whatever pin code is there updated to my latest address, i have given the same.

Again I called up his office and they gave me another number which is not working. Since then I called up the customer care 10 times, they are unable to resolve the issue. They again assingned it to some other engineer. The story was same.

It was so pathetic I was going round and round the customercare, engineer and again customer care.

Still the issue is not resolved. I will recommend people not to take Airtel DTH .

Today Saturday was the rosolution date for the issue till 3:30 pm, but Airtel people was least bothered to solve it. They had grown up a "don'tcare " attitude towards their customer.

One more thing worth noting that the customer care people dont log a complain in their system, just to avoid and confuse the customer as well that no one can track the same complaint.

My Customer ID:3005213334

Cantact number:9886040469

Hope Airtel People fix the issue soon after seeing the complaint.

Thanks

Shatabdi Roychowdhury

Company: AIRTEL DIGITAL TV
Country: India
State: Karnataka
City: Bangalore

  <     >