AIRTEL DIGITAL TV
Poor Service

Hi..,

I am Gopal raje urs. B from Mysore and my AIRTEL DIGITAL TV customer id is 3001096675..,

I had registered a complaint on 18-12 regarding non functioning of my Airtel DTH (STB).., and i was acknowledged with a service request number 1636784 on my registered number (9886359492). and i was assured that the call will be resolved by 19-12 before 1.30PM.

Till now no one has turned up and as assured i dint even recieve any call from Airtel.

again I called up Customer Care on 19-12 evening 8PM and I spoke to Supervisor Mr. Girish and he assured me that the call will be attended by 20-12 before 12 PM.

and 20-12 at 5 PM i spoke to one more Supervisor Mr. Chandan Kumar, (reference Number : 1643283) even he assured that a service will come before 6 PM, But result is same, No one from Airtel has contacted or attended the call and problem remains unresolved.

The people sitting in customer care are unable to resolve or transfer the calls to their superiors on questioning they say that the Manager is not in seat. Whenever i call up they say the complaint is still open and it will be resolved within next 24 Hrs.

I really don't how Airtel Company is claiming they work 24x7 when my problem is escalated by 48 Hrs. I was waiting for the engineer on 19-12 taking off from office and Airtel service personnels dont have basic courtesy to call up and inform that they are not able to come down.

I never expected such a bad service from a company like AIRTEL

Company: AIRTEL DIGITAL TV
Country: India

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