AIRTEL DIGITAL TV
Denial Of Cusotmer Offer presented At time of Buying the connection

Dear Sir,

I purchased the DTH Connection in Nov through Internet and I was given soem offers to reduced price, with 3 month subcription free and I was suppose to get a Vocher for 7 day tay in Goa with 7 days of getting my connection. While the customer care did the setup they repeated the same offers confirming the same. Even after 3 months the voucher did not came to me. When I caleld up customer care they said that the this type of offer never existed. And I have to login to Trip Advisor site, put my comments on Hotel listed there (which of course I have not visited) and if my comments get published then I will be given a discount of some amount. I was totally taken aback on hearing this and when I said to the cusotmer care executive (Mr Anand) that you might be looking at some other offerm where is mine was of a straight forward offer, I was told that there has never been any offer in past or present.

I am not sure what Airtel is doing here. Is it some ind og hoax being created by Airtel and Trip Advisor as their combined strategy to cheat customers?

First I am being asked to put the most promising comments on Trip advisor for hotel which I have not visited. I believe this amounts to cheating customer who logins into the website looking for customer feedback so that they can have good trip and stay in hotel.

Secondly I am being myself cheated for not getting what was published on internet and confirmed by Customer Care executive at the time of DTH installation.

Please look into the same and get the matter resolved at the earliest.

Regards

Vivek Verma

Company: AIRTEL DIGITAL TV
Country: India

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