AIRTEL DIGITAL TV
No installation / No refund the amount / worst Customer Care

Dear Sir,

Customer ID: 3002722913

Name: Ilaiyaraja. T

Online Translation ID: 6583721

Mobile No: 9940171077

I am air tel postpaid Mobile customer. Since 14th March I am using Air tel mobile connection. Due to well and satisfied service provided to me by Airtel mobile, I purchased Airtel digital TV through 12150 on 29th December. My online translation ID was 6583721, meantime I don’t have customer ID for this purchase (they didn’t given me the customer ID) and I paid amount through HSBC credit card. Airtel representative offered Rs. 999/- scheme because of Airtel post paid user and he assured with 24 hours our back entry team will call you. After 24 hours I called 12150 they replied back entry team will call you shortly.

Then I waited two day and I purchased in Air tel Digital TV in retail shop on 01st January My customer ID is 3002722913. On 4th January Airtel back entry team called me for installation of first purchased Airtel digital TV. I informed, I already have airtel DTH. So please pay back my amount Rs. 999/-. They assured me with 48 hours your amount will be credit in your credit card. Nearly 6 to 8 times I called 12150 customer care. Just they collecting my detail and informing me within 24 hours our back entry team call you. Still now no one called me.

As per airtel digital TV website they mentioned any complaint quote to nodal officer must have ticket no. But I asked so many times to customer care representative for ticket No. to quote here. But they refused to give, because they have taken my complaints only as a request not like complaints.

Meantime i send mail to dthnodal.tn@airtel.in. i got Undeliverable of mail.

Nearly 40 days over still I didn’t have my refunded amount.

Please anybody provide me detail hoe to get my amount.

Regards,

Ilaiyaraja. T

Company: AIRTEL DIGITAL TV
Country: India

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