AIRTEL DIGITAL TV
Re-installation not done even after calling daily for moer than 10 days

Hi,

We have an Airtel Digital TV which we are using for the last 1 year.

Customer id - 3001315568

Recently we moved from Pune to Gurgaon and so wanted to get our digital tv re-installed at Gurgaon. I called them for the re-installation in Gurgaon but was told that my account is being shown as suspended and once it is active they will take my re-installtion request. They also informed me that this problem of account suspension would resolve in 24 hrs. The next day when I called them I was again told that the account is suspended and they again forwarded my request assuring me of 1 day SLA. This process continued daily for the next 1 week and they assured me that the day this problem is resolved they'll send their engineer for re-installation on the same day. Finally when yesterday I called they informed me that my account has been activated now and took my request for re-installation but refused to do it on the same day and said that even for the next 2 days the reinstallation can only be done between 10 to 3 pm. Since thats my office time I spoke to their supervisor who finally took my request for today i.e. 22 June but today I got no call from their engineer.on calling them again they apologised and said that they'll check if the engineer is free for today who obviously was not and so they gave me another date for the re-installation. When I retorted they gave me a number of their engineer in my area (Palam Vihar, Gurgaon) whose name they said was "Sunil Mittal" and told me that I can directly call him and he'll come and do the re-installation today. But to my frustration on calling up at that no the no was said to be of an Airtel engineer in Ambala. After that on calling them I was put on hold for more than 15 minutes to talk to their supervisor and finally I had to put down the phone losing all patience.

I never had such problems in the last 1 year of my usage in Pune but the Gurgaon chapter has made me feel that I should better get the connection disconnected.

Company: AIRTEL DIGITAL TV
Country: India
State: Haryana
City: Gurgaon

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