AIRTEL DIGITAL TV
Customer id 3000926015 : COMPLAINT: Multi TV airtel connection not recieved

Dear concerned,

Request you to please register my complaint against Airtel Digital TV, cust id 3000926015.

I have made a credit card payment of 23rd June but still have not recieved the tv installation. i have made at least 13 calls to the airtel customer care, and have written to airtel at least 4 times... but still my problem remains unresolved. i am not getting any resolution or cooperation from airtel, and all my requests have been ignored.

You can see all my written complaints in the trail mail below, with all the required details. I request you to please look into the matter urgently and help me. I am very disappointed and harassed by airtel.

Regards,

- Hide quoted text -

Saahhil Agrawal

Kolkata

Ph: 91 9830907857

&--Original Message&--

From: Saahhil Agrawal

Sent: 11/07, 11:47

To: digitaltv@airtel.in

Subject: Fwd: customer id 3000926015 : COMPLAINT: Multi TV airtel connection not recieved

It is amazing that your website claims to reply to the complaints made on

your email id, but despite making repeated emails to you, I have not got a

single email reply or phone call from your team.

I am just shocked at this service. After waiting for more than 2 weeks, now

I am going ahead with my complaint against AirTel to the consumer forum.

rgds

Saahhil Agrawal

&&&- Forwarded message &&&-

From: Saahhil Agrawal

Date: Thu, Jul 8 at 1:27 PM

Subject: COMPLAINT: Multi TV airtel connection not recieved: customer id

3000926015

To: digitaltv@airtel.in

Dear concerned,

Refering my customer id : 3000926015, and despite writing to you 3 times

complaining about non-installation of a 2nd Digital TV connection under

Multi-connection scheme of AirTel, I hereby am complaining for the 4th time

that the installation has still not been done, where as I have made the

payment of Rs.1750/- via AirTel IVR through my ICICI Bank credit card on

23rd June, transaction id: 9447008.

1. Since 23rd June, I have called the AirTel digital TV helpline at least 12

times and everytime I have been told that someone will get back to me within

next 2 days. However, it has not happened.

2. I have spoken to many customer care people in Indore Customer Care,

namely Ms Harshali (floor supervisor), Mr. Dhiraj (floor supervisor), Mr.

Rahul (floor supervisor), Mr. Vikash Pujari (Senior Manager-customer care)

over the last 14 days, but none of them have been able to give me any

resolution as such.

3. On 26th June, I spoke to Ms. Harshali of Indore Cust Care, and she had

assured to revert back to me within 24 hrs, but no call came through out

27th June. AS a result, I had to call again on 28th June, and spoke to

Rahul.

4. I was told that my transaction id: 9447008 is not reflecting in their

system, and that I need to write to digitaltv@airtel.in. When I told them

that I have already written a complaint on this mail id, I was told to wait

for their feedback for 2-3 days.

5. Following which I came in touch with Mr. Vikash Pujari - senior Manager -

Indore Customer Care, who spoke to me for over 45 minutes, and assured me

that my installation would be done within next 2 days, and that he would

also give me a call personally to verify the same.

6. After 2 days, I got a call from AirTel digital TV, saying that my

transaction ID has been traced, and that my installation would be done only

if I pay for 1 full year, since the 3 month package, as initially promised

to me, was not available with them. I protested saying that I would only

take the 3-month package, since while making a payment of Rs.1750/- I was

told I would be getting a 3-month package. The officer told me that they

cannot offer me a 3-month package and hence installation cannot be done.

7. On 2nd July, I again called up Indore Customer Care, and asked for Mr.

Vikash Pujari. But I was told by Mr. Vijendra, that Mr. Pujari is not

available in office, and also that he cannot help since again my transaction

id 9447008 is not visible, so I need to wait for another 2 days for

feedback.

8. On 3rd July, Mr. Vikash Pujari called me up from his personal desk number

(917314243037), and told me that he was not in office for last 2 days since

he was sick, and that he will ensure I would get the installation done

within next day i.e. 5th July. But I waited for the whole of 5th and 6th

July, again no installation was done.

9. On 6th July evening, I called up Mr. Vikash Pujari's desk number

(917314243037), when Mr. Jitendra picked up and said that he will contact

me in 30 mins and inform Mr. Pujari accordingly to give a feedback. However,

till now I have not received any call or feedback from anybody.

Let me tell you that I am very much offended and disappointed with this kind

of behaviour, service, response and this kind of callous and irresponsible

attitude towards resolving a problem, despite me calling up so many times. I

have been given assurances and promises, but none of them were met. I made a

payment of Rs.1750/- on 23.06.10 and today is 08.07.10, and after 15 days of

payment I still do not have the installation at my residence. The customer

care officers and Managers are way too much irresponsible, with no respect

of their commitments towards a consumer, and ignoring all my please and

requests.

I have recorded most of the phone conversations of Mr. Vikash Pujari and

other Customer Care officials, which I can furnish if & when required to

prove the case in front of the consumer forum authority. I am going to take

action against AirTel DTH, and file a legal complaint with the Consumer

Forum for such a harassment, waste of my time, and of fraud, when my

transaction id 9447008 is not getting reflected in AirTel's system.

Saahhil Agrawal

Kolkata

Ph: 91 9830907857

&&&- Forwarded message &&&-

From: Saahhil Agrawal

Date: Tue, Jun 29 at 12:23 PM

Subject: Fwd: Multi TV airtel connection not recieved: customer id

3000926015

To: digitaltv@airtel.in

Dear concerned,

Referring to my previous mail dated 26th June, I have still not got

any solution to my complaint.

On 23rd June I had made a payment for an AirTel DTH connection under my

existing customer id 3000926015. I was told I would be getting the

connection installation within 3 days.

However, till today I have not received any installation. On 26th June, I

had spoken to Ms. Harshali of Indore customer care and I was assured of a

feedback by 27th June afternoon. But I did not get any feedback as promised.

This is an absolute violation of customer promise as made by your team.

Yesterday, on 28th June, I again spoke to the Indore customer care floor

supervisor and he confirmed to me that he is unable to see my payment of

Rs.1750/- (transaction id : 9447008) in his system, due to which it is not

reflecting at his end. I had applied it under the Multi connection scheme of

AirTel. I was shocked to hear this since for last 5 days nobody told me

this, and teh payment is not reflecting in your system despite me being

given a transaction id # 9447008, is totally unfounded and a bad example.

For your information, please find below the transaction detail as per my

ICICI Bank credit card statement dated 23.06.10 towards AirTel DTH.

transaction Details :

Card Number : 5176530084780017 - S AGRAWAL - ICICI BANK DateRef.

NumberTransaction DetailsTransaction

Amount Domestic Transactions 23/06 75503720175000956632752AIRTEL

DTH Rs. 1, 750.00 (DR) I am extremely disappointed with this kind of service

and response from your side, and me being an existing customer, this kind of

pathetic coordination & confusion along with a 6-day delay is totally

unexpected from a reputed brand like this. I am being now forced to go to

the consumer forum for this since I have got enough evidence, and I have

also recorded the phone calls made to your customer care. I have been

cheated by AirTel since despite making a payment for a new connection on

23.06.10, I am still being deprived of it, and am being unnecessarily

harassed.

Saahhil Agrawal

Kolkata

Ph: 91 98309 07857

&&&- Forwarded message &&&-

From: Saahhil Agrawal

Date: Sat, Jun 26 at 8:41 AM

Subject: new airtel connection not recieved: customer id 3000926015

To: digitaltv@airtel.in

dear concerned,

i am an existing airtel digital tv customer (cust id: 3000926015).

I had ordered for a second airtel connection on wednesday, 23rd june,

2010 and had paid an amount of rs. 1750/- via credit card on your IVR

system (transaction id: 9447008).

I am very dissatisfied that till now i have till now not recieved the

connection, neither have got any feedback from your end. This is a

very bad service from your side and i would be forced to complaint to

higher authorities if i do not get the connection by today.

Saahhil agrawal

ph no: 9830907857

Company: AIRTEL DIGITAL TV
Country: India
State: West Bengal
City: South 24 Parganas

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