AIRTEL DIGITAL TV
Inspite of complaining 7-8 time my complaint against relocation of The dish is not entertained from past 20-25 days

Dear Sir,

I would like to divert your attention towards my complaint made to Airtel Digital TV for relocating the disk of the DTH setup. I have logged my complaint on 9th August to the Airtel Digital Team that my Settop box is not working & the dish antenna is dislocated from the installed place. Their engineer visited my place & repaired the settop box but the dish antenna was not fixed & he promised that someone will be visiting from Airtel to fix it within a day or two. But no one visited then I again registered my complaint at the customer care & they convinsed me that your problem will be fixed within 24 hrs but till date no one arrived & the problem is still not resolved. Till Today i have registered around 8 to 10 complaints at the customer care center against the same problem but no one has bothered to attend my problem.

I have called them atleast 25 times, spoken to their seniors but all in vain no reaction from their end.

Secondly they keep on deducting my digital account balance every day & keep on irritating me by sending me sms stating that my digital TV account will be expired.

One of their executive one requested me that since all your account balance is deducted hence we are unable to process your request so please recharge your account & we will resolve your problem within 24 hrs. Then i recharged my account immidiatly with Rs 100 & the executive confirmed me the same.

But till today my problem is still not addressed, Airtel people have tried all possible means for harrasing me & are not concern about my complaint atall, the nodal officer is not bothered to take calls from the customer.

I am providing the details of few correspondence with the Airtel Digital TV

Complaint Reference No. 3583351 dated 28th August

Complaint Reference No. 3689033 dated 29th August

Complaint Reference No. 3700751 dated 30th August

Complaint Reference No. 3709008 dated 31st August

My Airtel Digital TV customer ID is 3001776154

I request you to kindly look in to this matter & consider my complaint against the causual approach from Airtel Dihital TV towards their customers.

Waiting for your positive responce & immidiate Action

Thanks & Regards

Sushant Bhatnagar

9818256728

Company: AIRTEL DIGITAL TV
Country: India
State: Uttar Pradesh
City: Ghaziabad

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