AIRTEL DIGITAL TV
Not resolving the issue related to set top box

I am using Airtel Digital TV for last two years. My customer id is 3000198195. From 09-12-10 evening my digital tv set top box is not working. I have registered a complaint in the digital tv customer care on 09-12-10 and the request number is 4739211. I have been told by customer care executive that my issue will be esolved by 3:30 pm on 10-12-10. On 10th around 5 pm I got a call from Airtel engineer that he will come to my place and I agreed to come to my house from my office till 5:45. When I reached my home and called that engineer he told me that he is comming. At 6 pm I have tried to call him but the number was switched off. When I called up customer care to know the reason then customer care guy told me that issue will be resolved by 11:32 AM on 11-12-10. When I did not get any response from airtel till 2:30 pm then I again called back to customer care and asked them why my issue has not been resolved then he told me that this will be done by 5:08 pm. I have told customer care guy to give me some higher authority number or email id so that I can forward this complain further but he replied me that there is no such number. I have not received any call or information regarding my complaint till now.

Its third day that my digital tv is not working. I think some legal action should be taken against these type of irresponsible behaviour with customer.

Company: AIRTEL DIGITAL TV
Country: India
State: Uttar Pradesh
City: Gautam Buddha Nagar

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