AIRTEL DIGITAL TV
Poor Or No Singnal / Set top Box dead!

1. For last 3 days my Airtel Digital TV connections is DOWN. Message "Poor Or No Singnal"

I am sure the Set top Box is dead!

Such a simple message and the Customer Care executive is not able to confimr why this error message! I am sure 1000's of customers must have got this message so the problem resolution must be right there in that damm CRM they use to log complaints. Yet the CCE says he needs to refer to technical team.

NO solution and I am LUCKY I retained my good OLD CABLE connection else I woudl have missed INDIA V/S Australia today! India is winning. Thanks you LOCAL CABLE TV.

Airtel CEO! you must QUIT. No not cos my connection is down but 1000' of ur trusted customers are sugffering.

2. Customer Care HElpDesk Numbers are a PAIN.

9/10 times the call gets disconnected! Pathetic!

If you get connected you will loos your cool!

3. The local Vendors whom Airtel has sub-contracted work are unprofessional bunch of jokers.

Airtel must CANCEL license of local teams / firms who are supposed to do home visist and attend customer technical calls at home. This is Navi Mumbai - Belapur Center responsible.

4. The NODAL office staff of Airtel must QUIT. They dont know anything nor they attend to e-mails.

Thanks,

Kumma

Company: AIRTEL DIGITAL TV
Country: India
State: Maharashtra

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