AIRTEL DIGITAL TV
Paid money 4 weeks back, no connection yet, PATHETIC Service after taking money

Airtel Customer ID 3007874274

I made payment for HD with Recorder connection more than 4 weeks ago. After few days, an installation engineer came and said the connection might not be possible due to building orientation and he advised installation can be done only on the roof.

I was told by my apartment management that others in my building have connection and asked to talk to Airtel again, I gave a call to Airtel and told them about the situation they said they will send another installation engineer, that's my complaint/case number 1, I got a call from an engineer a few days later, he said he will be at my place at xyz time, he never turned up.

I gave a call to Airtel, told them the what happened, complaint 2 was raised, nothing happened for a few days.

I gave a call again, complaint 3, everytime you raise a complaint an SMS is sent, a few hours after this complaint was raised I received an SMS (as if congratulating) that the issue is resolved although nothing was done about that complaint.

Next day call Airtel again, tell them the story so far, complaint 4 was raised, again, after some time, comes SMS saying my complaint was resolved.

Next day call Airtel, tell them story so far, complaint 5 was raised, after sometime, SMS stating my issue was resolved.

Call Airtel, complaint 6, this time SMS stating the issue was resolved wasn't there, instead I got a call apparently from an engineer, he asks if I am having signal problem, I say, I don't yet have installation, he say's, "ic, my manager asked me to look into signal problem, I am sorry, bye bye", he gives his manager's number and hangs up. I try to call that number several times, no answer.

Call Airtel, complaint 7, unhappy with the representative, I request to connect my call to manager, manager promises to resolve the issue in 24hrs, as usually I get SMS that complaint was registered, manager calls up after a few hours and takes address. After couple of days I get SMS stating engineer will be at your place sometime May-27. No one shows up.

May-28, call Airtel, told story to the representative, he asks me to wait, after waiting for a minute call gets disconnected.

Call Airtel again, tell story to representative, I express my unhappiness, she says she will look into arranging for a engineer asap, asks me to wait, call gets disconnected.

Call Airtel again, tell story to representative, again, he wants to take time to look at my record, this time luckily the call doesn't get disconnected (yet), he asks, which connection do I want, that shows unfortunately he hasn't looked at my record (which should show I made payment more than 4 weeks ago for HD with Recorder connection), I tell him, bhayya, I already chose and paid for the connection, he talks something and then call gets disconnected.

From my colleagues, I heard reports of bad customer service with some other operators, but unfortunately one more operator makes into that horrible-providers list (meaning one less operator to choose from) PATHETIC.

Company: AIRTEL DIGITAL TV
Country: India

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