AIRTEL DIGITAL TV
STB not giving any output to TV

I have Airtel Digital TV connection at my home (Customer Id: 3000104046). It is not working for last two weeks. I have been continuously trying to register my complaint on their Customer care number (18001028080 and 0124-4448080) but it is always either busy or nobody picks phone even in the working hours of 9 AM to 5 PM. I tried to contact them with their HELP message service on 54325 and had also put mail on their email-id digitaltv@airtel.in. But everything went in vain and I kept on paying for the services over two weeks without actually having services from them.

After 10 days when I was lucky to get connected to Customer care, I thought it was a milestone achieved and expected my problem will be resolved but again I was mistaken.

Reaching customer care executive on the line was difficult, as there was a long waiting time over the menu asking for different unnecessary options along with their their marketing ads on IVR. Once connected the executive asked for the same questions which you had answered already over the IVR. During all these 15 minutes had elapsed and forget the solution for my problem, it was not even listened to up to this time.

Finally when it came to my problem the executive kept me hanging for another 15 minutes asking a series of stupid questions and then hanging on after each one with airtel tune frustrating you further and everytime coming back with an idiotic statement "Sorry for the long delay".

After spending another fifteen minutes with the mindless customer care executive the reply I get is that the service engineer will visit you at 3 PM with mandatory service charges to be paid to him and my complaint no. 8757126; without even them having the courtesy to ask me my availability; as if we customers are fools because if the problem has to be resolved by the service engineer the entire conversation should have taken at most 10 minutes not 32 minutes.

Airtel is misusing its market position, harrowing us and misbehaving with us as if we are slaves of the company who have made a grave mistake by taking its services and thus paying for it. The service delivery and customer’s problem redressal by the company is doubtful as:

we will be provided with their damn services (for which we are paying from our pocket) whenever they will want to give otherwise it is not working,

our problems will be listened whenever they will want to listen and rest of the case they don't pick your phone or give a tamed reply on emails if you try to register your problem with emails "this is a computer generated reply. our executive will contact you soon. kindly do not (dare to) reply"; and

it will be their wish to either resolve your problem or not because in my case the service engineer didn't turned up at the fixed time.

This was I got for a solution after spending harrowing 32 minutes over phone line (listening to their damn ads, frustrating airtel tune and idiots they have hired which in sophisticated language are called customer care executives) and that too at my cost as Airtel Customer care is not toll free and if you try to contact through that toll free number you just keep on trying you will never succeed.

I had taken a leave on that day to attend to the service engineer but I think Airtel didn't thought it wise to either resolve my problem or to inform me as if my time has any importance to them because neither they called up about rescheduling their visit nor they even picked my phone again.

To end I would request all the prospective customers to kindly not to take any of the Airtel services especially Digital TV because this is not the first instance but everytime any problem occurs same thing is repeated. Even my friends using other Airtel services have also faced similar situations.

From this forum I would request all to avoid subscribing to Airtel services and if possible boycott it so that such companies do not exist which are harrowing the customer and making profits without even providing any service to the customer whcich he deserves.

I am taking some more steps and expect support from all of you in this regard.

Regards

Vikram

9873236203

Company: AIRTEL DIGITAL TV
Country: India
State: Delhi
City: North West Delhi

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