Airtel/Digital tv
No resolution of complaints

Hi dear sir,

my customer ID is 3007588177 (Rohin Raina) mob. no 09906081164

on 27/06, my tv screen show a message "no signal" & i lodged a complaint with customer care centre (request No 9492130 for video problem) and they gave me assurance that the problem will be resolved by 4 pm 28/06.

on 28/06, i received a message that your problem has been resolved while as any body from airtel has neither visited my house nor the problem was resolved and then i contacted customer care again and they answered that they have raised a fresh request (request NO.9511161 for wrong resolution domino), and the same will be resolved by 1pm 29/06.they also provided me a mob. no .9797596200 and told me to contact them, but no body was answering my calls despite my repeated attempts . aat arount 4pm some one attended my call and said that the engineer has already left for my house to resolve the problem... at around 6.30 pm i again contacted them but there was no reply to my call.inOn 30/06 morning i again cintacted them and i was told that within 1 hour my complaint will be resolved... now its alredy 9pm and no body has attended the complaint and no body is bothered to pick my call...

sir i want to know was it my mistake to choose AIrtel Digital TV because i am using my aitel mobile sim from last 5 years and i thought that they will provide better service and also plz let me know is there is body senior with whom i can lodge my complaint . plz give their contact no.

regards

rohin

rainarohin75@gmail.com

09906081164

Company: Airtel/Digital tv
Country: India
State: Jammu and Kashmir
City: Jammu

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