AIRTEL DIGITAL TV
Problem not being resolved but I am getting SMS as it has been resolved

I have been banging my head with your service for the past 1 week for addressing my settop box. The following are my problems:

1. Most of the channels are not being rendered. For a previous visit, the service guy said it was a problem with the STB and need to be replaced. But it has not been replaced. But the day charges are being deducted as usual, even though I have asked them to extend my validity period.

2. The STB, it seems, does not have a HD installation setup, even though my STB is a HD Recorded STB.

3. The remote given to me is a non-Recorder remote and it has not been replaced.

Whenever I register my problem, 2 days later, I am getting a message saying that the problem has been resolved. This means Airtel DTH has a bunch of crooks as service guys who is prepared to tell lies without even solving the problem.

I made a complaint again saying that I am getting such resolution messages from Airtel DTH, when the problem was not solved. I got an assurance that this will also be looked into.

Every day, I call them to see the progress of my complaint, I am getting the same reply "It will be resolved the next day". Only days have passed but the problem persists.

Now, I want to make a formal complaint like this as my next step to seek a legal resolution. I am going to file a complaint in the consumer court for hefty damages, if my problem is not resolved in 2 days. And I need the validity to be extended for all these days where I was not able to use the DTH services fully.

Company: AIRTEL DIGITAL TV
Country: India
State: Tamil Nadu
City: Chennai

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