Airtel Digital TV - dth
No response after 1 year of disconnection to take away the hardware

Dear Sir / Madam,

My Airtel Digital A/c. No. 3000047451 in the name of Dipesh Mistry has been disconnected in May as it was unable for the Airtel engineers to relocate the hardware (Dish / Set-top box / remote / access card). I was given a date to 1st April (10:04 am) the Airtel people would come and collect the hardware. I waited for about 10 days after 1st April and complained again. I was again given a date and time and nobody turned up.

Thereafter, I have continuosly put complaints to remove the hardware from my residence. I always get a date and time and nobody turns up. Its been almost a year now and last month I have given 2 complaints to remove the hardware. Both the times ive been assured the the hardware will be taken out in the next 24 hrs and its not done. The last complaint was given around 19th Feb where I was assured the hardware will be remove immediately. I was also given the agency cell no. (9967018141) who will come collect the hardware. Yet there was noone to come.

I had also called the agency and I was assured by Pranav (in-charge of the agency) that it will be removed the next day as they are very busy today. Its been almost a week now and there is nobody to even bother to call and talk. I have tried calling the agency for the past 5 days but nobody now picks up my calls.

Above all this i've been continuosly getting messages on my cell phone to recharge the service. Sometimes there are 3 to 4 messages in a row to recharge / get exciting offers etc.

I hope this time some action is taken.

Dipesh Mistry

Company: Airtel Digital TV - dth
Country: India
State: Maharashtra
City: Mumbai City

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