Airtel Digital TV - HD
Despite paying Online through IVR, Delay in Installation and Account Activation still pending

Kind Attn: Airtel Digital TV customer care.

After making online payment on 7th July through credit card and being promised an SLA of 48 hours Installation and activation.

My Experience is that after more than 10 follow up calls, I had practically to beg for an installation which happened yesterday 11th July at 12 PM, was informed that activation would be done by 5 PM, as “Reason for New HD Airtel TV was with view of Football world cup”.

Present status: Still Activation is not done and I am not able to view anything beyond pre formatted demo.

Is there a timeframe when my activation is done or I would have to wait indefinitely and its sole description and mercy of Airtel Ditail TV?

My decision for opting for HD has no meaning as you are not providing any HD channel beyond 12th (ESPN Sports), which I have missed despite making online payment on 7th July.

It’s hard for me to justify why I opted for HD when Airtel had failed to deliver, being a premium service. It’s not the matter for Money but ethics.

Why I am paying for HD? When there is no channel provided by Airtel as of now.

I am terribly upset with the service provided by Airtel digital TV.

I need an explanation for my case and slippage for SLA, I am not looking for any apology.

Please let me know the escalation process, as I would like to take it up to the highest level.

Company: Airtel Digital TV - HD
Country: India
State: Karnataka
City: Bangalore

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