Airtel Digital TV HD
Not responding to top up

Sir, I have received a sms from Airtel saying that 3 HD channels (Discovery, NGC and Movies all HD for Rs.44) I have responded to their sms and requested to topup the above mentioned channels, the customer care exucutive told me that the technician will come within 48 hrs and do some migration work at the dish fitted on the terrace, no one turned up after 2 days 3rd day I called them up and reminded them, then they sent a technician and he did the migration and told me to inform the customer care about the same I called and informed them they said within 2 hrs I will get the HD channels, I called more than 15 times but in vain every executive will ask the detail and tell me that it is in process and within 30 minutes I will get but even after 2 days I did not get the channel, I wonder being such a respected and reputed organisatin why these cust care exe give wrong information even today I called at 4.15pm the executive by name Ms. Rohini told me that I will be getting the channels at 4.57pm without fail but to my surprise I did not get again at 6 pm I called cust care and one Mr. Srikanth took the call and he told me that within 30 minutes I will get but now the time is 9pm I still did not get.

If they are not in a position to give the HD channel then why did they sent sms and why are they fooling me and wasting my precious time to call them so many time to make fool of myself. They can as well tell me that it is not possible now or atleast for courtesy sake they can message me saying that it is still in process then I would not have called. Taking their calls into consideration I promised my child that you can watch NGC and Discovery channels in HD he keeps on bothering me.

Recently I renewed for 6 months after that I am planning to shift to some other network which give good service and keep up their word.

Name: P. Rajeev

Cust ID NO. 3005409918.

Company: Airtel Digital TV HD
Country: India
State: Andhra Pradesh
City: Hyderabad

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