AIRTEL/ DIGITALTV HDSTB
PENDING SINCE 04.08.2011

Dear Mr. Rajesh Joshi,

CEO-Airtel-DigitalTV- Maharashtra & Goa,

My name is Vaibhav Shirpurkar

DTH Customer I.D. 3007483575

Registered Mobile no : 9881155567

We are suffering from poor telecast since 04.08.2011

The picture blinks every 5-10 seconds, only few channales are turning on.

Many channels are not appearing on TV screen and error code B001displayed.

We have activated economy sports package and only 15 channels are on and

that too are blinking as mentioned above. The Airtel dealer Mr. Akhilesh

(Dharampeth, nagpur) could not able to recognize the problem for more than 3weeks. Then I contact Mr. Vikram (Marketing Exe-Airtel), he contacted me to Mr. Gulab (Techninal team-Airtel)

After contineous follow ups with him the root cause of the complaint was found on 04.09.2011

Root Cause: At the time of installation (in the month of March) Cabel Joiner exposed to rain.

Remidy: Replacment of abel wire.

Installation team came for installation with insufficient amount of length and applied the cabel Joiner.

Rs.150 were charged to us though we requested them to come other day with sufficient length of cable.

In the meantime Mr. Vikram nad Mr. Gulab committed me that they will recharge my DTH account on or before 05-sep for the month because of the technical problem not identified after more than one month.

Due to this commitment I have not recharged the account. DTH account is disconned & is in negative balance.

Now when I am chasing Mr. Gulab he is neither picking up my calls nor responding to SMS.

Requesting you for the JUSTICE.

Regards,

Vaibhav

Company: AIRTEL/ DIGITALTV HDSTB
Country: India
State: Maharashtra
City: Nagpur

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