Airtel Digital TV Upgrade to HD - is it a fraud scheme
Upgrade to Airtel Digital HD not done even after 15 days

Hi,

I have been using Airtel Digital TV connection for past 2 years, while the service was always poor, the recent encounter does put a question

mark on Airtel's ability to provide basic services. I have opted for an upgrade from a standard connection to an HD connection on 26th

April. This upgrade will only require a new HD set-top box and nothing else.

I have submitted a request on its website and very promptly got a call from the service executive. The executive was quick to take the request and asked me to immediately pay over IVR a sum of Rs. 1999 for the upgrade. I did oblige and paid it up. I was promised that the upgrade will be done in 72 hours time at max. It's been 16 days but I have not heard anything from them. Now, since I have paid in advance it has become my responsibility to constantly call up the customer service and ask when it will be upgraded.

Everytime I call I get a responce stating either -

It will be done by today EOD or

An executive from the Installation team will call you in half-an-hour.

Well, neither the installation has happened till date neither anyone from the Installation Team calls up. Everyday I call up the customer

care no. and talk to different people and get the same answer.

By this time I also might be knowing half of the people from Customer Care - Sandeep, Santhosh, Shahrukh, Farooq, Kalyani, Saloni, Sunil and a lot more..

The sms also provides a no. to follow-up - 9766616097 but nobody ever answers this no.

I have also registered several complaints but to no avail. It only falls on deaf ears. These are the complaint nos. created and still open -

18189371

18272120

18319321

18361028

18368698

Don't know if they believe in any kind of SLA or tracking complaints and closing them.

Now, the basic question, if Airtel can not provide Set top boxes should it not shut it shop? What's the point in taking people's money and harassing them?

My Airtel Customer Id is - 3001589954

I hope I will be getting some help from this forum and my grievance will be resolved by someone from Airtel.

Thanks

Kamlesh

Company: Airtel Digital TV Upgrade to HD - is it a fraud scheme
Country: India
State: Maharashtra
City: Pune

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